Service Lead – IT Systems Management Tooling

Service Lead – IT Systems Management Tooling
£45,000 – £51,000 plus benefits (Work level 5)
Manchester city centre / remote
We’re currently working remotely due to covid. The future will see us working in a hybrid way, with home working sitting alongside use of the office for team collaboration.

We’re looking for a service lead to join our service management and operations team, within Co-op’s brand-new technology function. It’s an enterprise systems management role, in which you’ll be integral to the management of our business service applications and IT systems, such as SAP, JDA and Manhattan, to name a few. Its an important role, and if you can bring us the combination of technical expertise and collaboration skills we’re after, we can offer you the opportunity to develop your career in a business which puts it’s people at the heart of what it does.

As our service lead you’ll focus on enterprise service management at Co-op, at an exciting time as we embark on a service management tooling strategy programme of change. We’ll look to you to help shape and select our tooling choice, and how it’ll be used throughout our Co-op. All of this alongside your day to day role, making sure our services are managed and monitored in an appropriate way, service owners are well informed, and actions are taken accordingly.

What you’ll be doing

• lead and drive the delivery of service management visualisation
• make sure the underlying element managers are running at full capability and delivering the results expected
• ensure existing business services under your control, are maintained, up to date and monitored in the correct way
• liaise with key partners and colleagues, across our Co-op businesses, on updates, issues, and any potential disruption to service
• liaise with supporting teams i.e. 24/7 or major incident teams, on live issues
• work on key projects that come into the team, as a key expert
• optimise day to day resource management – making best use of an expert team of service management specialists

This role will suit someone who has

• demonstrable experience and a strong background of business enterprise tooling across Linex and Wintel environments
• experience working with cloud-based technologies
• a proven technical IT service management background
• a strategic mindset and ability to work on implementation across organisations, with a variety of structures
• experience partnering with IT suppliers and maximising opportunities alongside maintaining and developing a positive relationship
• a passion for shaping change and the direction of travel
• a background in managing a team ideally, although this doesn’t have to have come from direct line management

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

• competitive salary
• private healthcare
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday (rising to 32 in line with service)
• discounts on Co-op products and services

Building an inclusive work environment

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.

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