IT Operations Manager

Role Purpose: 

We are looking to hire an IT Operations Manager to manage Earnd’s systems, services and infrastructure. Ensuring our products work reliably and securely for our global team and customers.

We have grown rapidly over the last year with significant commercial wins within the public and private sector globally and looking for someone who is capable of building a world class service for our employees and customers.


  • You’ll create our IT Operations function within a fast growing startup environment, leading the way when it comes to delivering reliable services that ensure our end users are provided for.
  • Leveraging the relationship with our parent company, Greensill’s IT team, you’ll build a user centric IT function that’s capable of supporting massive scale across multiple continents.
  • You’ll be responsible for defining the incident management process including L1/L2/L3 support and associated policies
  • You’ll be responsible for end user computing in conjunction with Greensill’s central IT team
  • You’ll work closely with the DevOps, Security and Engineering teams.
  • You’ll help define, monitor and report on SLA’s and KPI’s for the Earnd technology stack
  • Reporting to Earnd’s CTO you’ll define and set up tools and processes to monitor our complex systems including an integration layer, Web-Apps and Mobile Apps.

Skills and Abilities: 

  • You have a proven track record of setting up and managing live services, dealing with B2B and B2C products at scale and delivering best in class systems within a fast moving and ambiguous environment.
  • You have a service mindset, building systems that your customers (both internal and external) love
  • You have deep expertise operating in a modern, cloud-first environment, working with AWS architecture and services.
  • You have experience dealing with payments systems or other mission critical services.
  • You will be comfortable rolling up your sleeves and helping to shape the way we deliver our products.
  • Previous experience of ITSM toolsets.
  • A self starter who is organised and methodical with an eye for detail
  • Ability to manage and negotiate with external suppliers, delivering on budget management and cost control
  • A hands-on individual who is not afraid to roll up their sleeves and get involved in the detail

Our Stack 

For a closer look at our tools & tech stack, feel free to visit our Stackshare –

Who we are:

Our mission is to help people take control of the money they’ve earned. We are made possible by Greensill, who have been helping small businesses get paid quicker for almost a decade.

From London to San Francisco to Sydney, we’re making On Demand Pay work for real people.

We’d love you to join this movement

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