Technical Support Apprentice

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.

 

Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.

 

Flexera Software is seeking a customer service professional with a love of problem-solving to join their Technical Support Department. Training Provided. Must be able to handle high volume of calls and communications received via emails, phone, and Service. Full-time contract position – Mon- Fri days only.

 

Responsibilities:
• Triage support inquiries
• Verify support agreements
• Process community login requests
• Respond to community forum posts in a timely manner
• Moderate and administer community forum
• Create and update support cases
• Process Adminstudio Activation Requests
• Provide general support assistance for all Flexera Products
• Provide assistance on low-level complexity support inquiries
• Provide timely responses and regular updates on support cases
• When the case is unable to be solved within the specified guidelines, escalate for further investigation
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
• Properly document support inquiries into the CRM system
• Provide assistance to other team members
• Proactively keep management informed of critical customer issues/concerns
• Other related duties as assigned

 

Qualifications, Education and Experience:
– Further Education qualification or equivalent work experience preferred
– Strong interest and exposure to Windows, Linux, and other UNIX operating systems and related software
– Strong customer orientation and dedication
– Good communication and interpersonal skills (works well individually and as part of team)
– Fluent in verbal and written English
– Ability to manage multiple tasks
– Enjoys problem solving and approaches them analytically and methodically
– Eagerness to learn new technologies/skills

 

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

 

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.

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