Technical Support Engineer

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.

Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI.

Responsibilities:

  • Provide exceptional technical support to customers, partners and field engineers

  • Create and update support cases/service requests

  • Provide support assistance on specific Flexera Software products

  • Provide assistance on medium to high-level complexity support inquiries

  • Provide timely responses and regular updates on support cases

  • When the case is unable to be solved within the specified guidelines, collaborate with our developer teams to investigate further

  • Contribute to the knowledge base and actively use the existing documents in the resolution of support cases

  • Properly document support inquiries into the CRM system

  • Provide assistance to other team members working within a swarming model

  • Proactively keep management informed of critical customer issues/concerns

  • Other related duties as assigned

Required Experience & Skills:

  • Bachelor degree in a technical related field or equivalent work experience

  • Experience providing technical support for Windows, Linux, and other UNIX operating systems

    and related software

  • Strong customer orientation and dedication

  • Good communication and interpersonal skills (works well individually and as part of team)

  • Fluent in verbal and written English

  • Ability to manage multiple tasks

  • Enjoys problem-solving and approaches them analytically and methodically

  • Eagerness to learn new technologies/skills

  • The ability to replicate a customer issue in-house regardless of OS

Desired:

  • Demonstrable and relevant Technical Support experience

  • Experience working in a SaaS environment

  • Understanding of Flexera products

  • Experience with MS SQL Server databases and SQL queries

  • Network troubleshooting experience

  • Good Windows administration skills

  • Salesforce Experience

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

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